FAQs
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Text us if you're delayed at 415-223-1758. We have a 15-minute grace period, after that, the treatment is canceled and a 50% no-show fee is charged to the card on file. We will always work with you to consider your unique circumstances. Sessions that begin late still end at the scheduled time.
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Parking is limited! We recommend planning ahead to have enough time to park in a nearby garage, as street parking is limited, or using Uber/public transit.
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Our treatments were developed in partnership with Seoul-based experts, using all Korean products and machines that are specifically designed for gentle-yet-powerful results that are preventative and non-invasive in nature. All Saelo technicians receive an extra level of training from Seoul-based clinical team during onboarding.
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The Upkeeper is a customized facial for routine skin health that centers around a hydrofacial, extractions, and deep cleaning. The Devotee is particularly good for targeting texture—it is a regenerative, collagen-stimulating treatment using nanoneedling and topical exosomes.
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The Devotee uses nanoneedling to drive exosomes into the skin, boosting collagen and cell renewal. It's non-invasive, low-downtime, and ideal for sensitive skin.
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The Upkeeper has no downtime. The Devotee requires 24 hours without washing, makeup, sweating, or sun exposure.
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Come hydrated and with a clean face. Shaving is optional but helps with access to the skin.
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A bespoke facial balancing and rejuvenation protocol using wrinkle relaxers, skin botox, RF tightening laser, and collagen/fat boosters to lift, firm, and smooth.
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Yes. Consultations are required. Many treatments, like injectables, can be performed same day, but not all. Oligio laser is not performed same-day.
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Pricing varies based on your facial anatomy and goals. Many clients are seen for 2+ sessions, and sessions have a range of cost based on the treatment plan you and your provider develop together—individual sessions can be as low as $600, but as high as $2500. Medical consultations are a $150 nonrefundable fee, and pricing for an Idealist treatment plan can be discussed during the consultation. We charge for consultations because we are still a small operation, and need to charge in order to cover costs for our providers’ valuable time.
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3–7 days in advance is ideal. For weddings, we often work with clients months prior.
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For facials and skin maintenance: every 4–6 weeks. For faster results, or event prep: our Upkeeper can be done every 2 weeks. For Idealist: every 3-4 months.
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We avoid treatment if you have active infections, cystic acne, recent Botox/fillers (7 days), IPL/laser (14 days), or recent Accutane use (6 months).
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No. It includes modalities that are not approved for use during pregnancy or lactation.
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4–6 sessions are recommended for optimal results.
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Topical (Devotee) treats surface texture and tone. Injected exosomes target deeper concerns like volume loss or scarring, with higher cost, higher pain level, and more downtime.
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You may feel some tightening immediately. Visible results build over 3–4 weeks as collagen regenerates.
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1–3 sessions spaced 3–6 months apart are typical. For maintenance, repeat every 6–12 months.